Website Terms & Conditions

Supa Peg Australia Pty Ltd

7. Changes to these Terms and Conditions

a) If you have an order that has been accepted by us, the terms and conditions that will apply to that order are the terms and conditions that applied at the time you placed your order. We cannot vary the terms and conditions which apply to a given order after that order is accepted by us.

b) Subject to clause 7.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.

8. Registration

a) You may complete the customer registration process through the Site before placing an order for Products through the Site. Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Site.

9. Placing an Order for Products

a) You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

b) Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

c) We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

d) You agree to provide us with current, complete and accurate details. when asked to do so by the Site.

10. Acceptance or Rejection of an Order

a) We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.

b) Each order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions.

c) If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

11. Cancelling an Order by Us

a) Prior to the dispatch of an order, we may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation if:

(i) the requested Products in that order are not available; or

(ii) there is an error in the price or the product description posted on the Site in relation to the relevant Product in that order; or

(iii) that order has been placed in breach of these terms and conditions.

b) If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.

12. Cancelling an Order by You

a) Prior to the dispatch of an order, you may cancel all or any part of an order (including orders that we have accepted) due to circumstances beyond your reasonable control (e.g. loss of employment, serious injury or illness) but not if you simply change your mind, without any liability to us for that cancellation.

b) If you do, then you must provide us notice (including reason) before the dispatch of an order. You cannot cancel all or any part of an order after the order has been dispatched by us.

13. Delivery of Products

Orders will be dispatched as soon as possible.  Please allow at least ten (10) working days for delivery from the receipt of your order and payment for your order. Delivery time is subject to stock availability, product size and location.

14. Prices, Fees and Charges

a) Prices:

(i) The prices of Products and delivery and other charges displayed on this Site are current at the time of issue, however, Supa Peg reserves the right to change prices at any time before we accept an order from you.

(ii) All prices shown on this Site are in Australian Dollars (AUD).

(iii) We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

• the purchase price of each Product that is ordered;
• the delivery fee for delivering the Products to you; and
• any other fees and charges set out in these terms and conditions.

(iv) All fees and charges identified in these terms and conditions and all prices for the Products as shown on the Site are inclusive of GST (unless otherwise indicated).

b) Price:

(i) The purchase price of each Product is shown on the product list on the Site at the time you place your order.

c) Delivery Fees:

(i) Delivery fees are payable in addition to the purchase price of each Product. A number of different delivery methods may be used depending on the type of order.

(ii) If the delivery is by courier, products will not be delivered to an unattended address. The courier requires a signature from an occupant at the specified delivery address. If no one is available to sign for the parcel, a card will be left and the parcel will be re-directed to the nearest courier depot. The customer is then responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

(iii) You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:

1. special, non-stock and/or bespoke items;
2. heavy, bulky and/or awkward items;
3. express or urgent deliveries; or
4. large quantity orders.

15. Your Obligations

You agree and warrant that:

a) all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;

b) the person receiving the Products at the Delivery Address is authorised by you to do so;

c) you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us;

d) you will ensure that your LoginID and password that is used to access the Site and the details of your account is kept in a safe and secure manner;

e) you will promptly notify us if you are or become aware that there is or has been unauthorised use of your LoginID and password or account, or any other security breach relating to your account;

f) you will promptly advise us of any changes to your information provided to us as part of the customer registration process;

g) you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

h) you are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Site;

i) you agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Site;

j) you will check the labels on the Products before consumption or use; and

(i) use the Site other than in accordance with these terms and conditions; or

(ii) attempt any of the above acts or engage or permit another person to do any of the above acts.

16. Warranty and Liability

a) Supa Peg accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts – or equivalent legislation – in each State and Territory) the effect of which cannot be excluded. However, where we are permitted by law, we will only:

(i) in the case of services, resupply of the services or pay you the cost of resupply; and

(ii) in the case of goods, replace the goods, supply equivalent goods, repair the goods, pay you for the cost of replacing the goods (or of acquiring equivalent goods), or pay you for the cost of having the goods repaired.

b) Where we are permitted by law (and subject to clause 16.1):

(i) we do not warrant or represent the suitability of the Site or a Product for any purpose; and

(ii) we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site or the Product.

c) Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

17. Returns

a) Unless you notify Supa Peg to the contrary by email, telephone, or facsimile transmission within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by Supa Peg, the Products shall be deemed to have been accepted by you.

b) Supa Peg will accept product returns and provide you with (at Supa Peg’s discretion) a replacement for the Product (subject to availability) refund or repair where:

(i) The Product delivered is faulty or is not of merchantable quality, or

(ii) The Product delivered is not fit for its intended purpose, or

(iii) The Product delivered does not match the description on the Site.

c) If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us on (07) 3804 5544 or email sales@supapeg.com.au  and one of our Customer Service Team will assist with your request. To enable us to evaluate your return request, please provide us with:

(i) the Order number, invoice number or receipt number;

(ii) a detailed description of the problem or the reason for your request to return the Product;

(iii) photograph(s) of product that is damaged during transportation (if it’s required we will advise you which email address to send it to);

(iv) your name and contact details.

d) We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service.

18. General Provisions

a) If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy

b) This agreement is governed by the laws of Queensland. Each party submits to the non-exclusive jurisdiction of the courts of this State.

19. Privacy Policy and Your Personal Information

Refer to the Privacy Policy set out at our website www.suparvaustralia.com.au

20. Definitions

1. Capitalised terms used are defined in these terms and conditions. In these terms:

2. “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cwlth).

3. “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.

4. “LoginID” means the email address that you provided to us as part of the registration process to use the Site.

5. “Product’ means each good or service that is advertised on the Site.