Privacy Policy

1. Our privacy commitment

Supa Peg Australia Pty Ltd (ACN 637 716 459) (“Supa Peg”, “we”, “us”, “our”), values your privacy. This Privacy Policy describes how we and our subsidiaries, collect, use and disclose the information about you when you:

a) visit or shop with us at our website www.suparvaustralia.com.au (our “Site”);

b) use and contribute to social media;

c) apply for a job with us; or

d) otherwise engage in with us such as when you make an enquiry or contact us, or participate in a survey, promotion or competition.

By engaging in the above activities, you acknowledge that we will handle personal information in accordance with this Privacy Policy and our Terms of Use.

2. What is personal information?

Personal information is information that identifies you, or from which your identity can be reasonably determined, and it can include (but is not limited to) your name, address, email, telephone number, date of birth, and gender.

3. What type of personal information do we collect?

We collect information about you directly and from other parties, as well as automatically though your use of our site (and other instances where we interact). This may include:

a) the types of personal information mentioned at section 2 above;

b) information you provide us when shopping on our site or at our stores such as name, payment details, contact details, details reasonably related to your shopping experience;

c) information you provide us when using or contributing to social media or our other digital services such as name, email address or social media account details;

d) information you provide us when you apply for a job with us such as name, contact details, qualifications and experience; and

e) any other information you provide us when you submit an enquiry or contact us.

4. Why do we collect and use your personal information?

We collect and use your information, including your personal information, so that we can:

a) assist you with your transactions with us;

b) tell you about and improve our products, services, and experiences;

c) support our business administration and related functions;

d) accept/consider job applications, and send you job opportunities that may be of interest to you;

e) assist with any enquiries you make;

f) meet our legal obligations; and

g) for other reasons you might reasonably expect us to use your personal information for.

Although you do not have to share your personal information with us, without it we may not be able to provide our products or services to you.

5. How do we collect your personal information?

a) General collection

We may collect personal information about you during your interactions with us including when you participate in those activities set out in section 1.

b) Cookies and other technologies

We use cookies and other technologies to track information about your use of our Sites to create an improved, more personalised shopping experience for you.

Cookies are small files stored on your device that allow our websites to recognise a particular device or browser. We use cookies and other technologies to improve site functionalities, measure the effectiveness of our marketing campaigns, and tailor advertisements to make them more relevant to you.

You can choose to delete cookies that are already on your computer by going to the “settings” section in your browser – this should provide instructions on how to locate the file or directory that stores cookies. Even if you delete cookies from your computer you can still use our Sites, but your user experience may be affected and some features of the Sites may not function.

c) Social media and other third party websites

We also use a number of third party websites and social media platforms including Instagram, LinkedIn, Facebook and YouTube. We may use information that you make public when you use these services or platforms. The types of information available for use by us may include images and text relating to us or our products, services, promotions and events.

You may be able to access other third party websites through our websites. Your use of these third party websites is governed by their own policies. You should make sure that you have read and understood these policies. We may have arrangements in place with those third parties that allows us to collect or have access to the information that you share with them. We will not enhance the information that they hold about you.

6. How do we collect your personal information?

a) General use

We may use your personal information to communicate with you, including to:

(i) fulfil orders for purchases you make with us;

(ii) provide you with details about our club memberships or other offers;

(iii) respond to enquiries you make with us;

(iv) deal with complaints or requests you may inform us of;

(V) suggest jobs you may be interested in, as well as to review and progress job applications you make to us.

b) Direct marketing

We will only use your personal information for direct marketing purposes if you have provided your information to us for that purpose or if you have otherwise consented to us using your information for direct marketing.

If you agree to receive direct marketing communications from us, we may contact you from time to time (such as by mail, telephone, email, SMS, or social media platforms) with information about our (or any of our related companies’) products and services as well as those of our business partners, where we think these may be of interest to you.

You can always choose to stop receiving direct marketing communications from us by ‘opting-out’. Our communications with you will include instructions on how to do this, and we will make sure to comply with your request within a reasonable timeframe and as required by all applicable laws.

c) Social media and other third party websites

We also use a number of third party websites and social media platforms including Instagram, LinkedIn, Facebook and YouTube. We may use information that you make public when you use these services or platforms. The types of information available for use by us may include images and text relating to us or our products, services, promotions and events.

You may be able to access other third party websites through our websites. Your use of these third party websites is governed by their own policies. You should make sure that you have read and understood these policies. We may have arrangements in place with those third parties that allows us to collect or have access to the information that you share with them. We will not enhance the information that they hold about you.